Returns and replacements

Change of mind

You can cancel for any reason before the parcel leaves our Bangalore shop. Call, WhatsApp or email +91 98861 91197 or sales@toolsdeal.in. If you already paid, the refund goes back by the same method. There is no restocking fee and no return courier, because the tool has not left.

After dispatch we do not accept a return because you changed your mind. That limit is stated here and on the checkout page before you pay.

Check the parcel when it arrives

Open the carton while the courier is still there if the box is crushed, wet or re-taped. Note it on the proof of delivery and send photos the same day.

Transit damage reported within 48 hours of delivery, with photos of the carton and the tool, is replaced or repaired. The 48 hours start on the delivery date.

Wrong item or a fault

If we sent the wrong model, or a new tool fails in normal use because of a manufacturing defect, contact us within 7 days of delivery. The 7 days start on the delivery date, not the order date. Keep the original packing.

When we accept that return, it comes back to 1D, Chitrakoot Building, AECS Layout, B Block, Singasandra, Bangalore 560114. ToolsDeal pays the return courier. A prepaid refund goes back by the same payment method after we confirm the return. There is no restocking fee.

Used abrasive discs, opened bit packs that have been consumed, and tools damaged by the wrong disc, wrong voltage or a missing guard are not manufacturing defects.