Cancellation & Refund Policy

At Tools Deal, we value our customers and strive to ensure a smooth shopping experience. This Cancellation & Refund Policy outlines the terms under which cancellations, returns, and refunds are processed.

1. Order Cancellation

Cancellations are accepted only if the request is made within 7 days of placing the order.

A cancellation request cannot be accepted if the order has already been processed, shipped, or handed over to the courier partner.

To cancel your order, please contact our customer support team with your order details at [email protected] or call +91 9845200454.

2. Non-Cancellable Products

Certain products cannot be cancelled once the order is confirmed, including:

Custom, made-to-order, or special-order items.

Perishable or consumable products.

Products where the packaging has been tampered with after delivery.

3. Damaged or Defective Products

If you receive a product that is damaged, defective, or not as described, please report it to our customer service team within 7 days of receiving the product.

Our team will review the issue and may request product images or other details for verification.

Once verified, a replacement or refund will be processed as deemed appropriate.

4. Product Not as Expected

If you feel the product received is not as displayed on our website or does not meet your expectations, please contact our support team within 7 days of delivery.

After reviewing your concern, the Customer Service Team will make an appropriate resolution decision.

5. Manufacturer Warranty

For products that come with a manufacturer’s warranty, all service, repair, or replacement claims should be directed to the respective manufacturer as per their warranty terms.

6. Refunds

Once your refund is approved, it will be processed within 6–8 business days to the original payment method.

The refund amount may vary depending on deductions for shipping or handling charges where applicable.

You will receive a confirmation email or SMS once the refund has been initiated.

7. Contact Us

For cancellation, refund, or replacement requests, please contact:

+91 9845200454

[email protected]

Tools Deal

1D, Chitrakoot Building, AECS B Block, Singasandra, Bengaluru, Karnataka - 560114.